Refund Policy

At WaxFun, we are dedicated to providing you with a premium, salon-quality waxing experience at home. We stand behind the exquisite craftsmanship of our products. However, if you are not entirely satisfied with your purchase, we’re here to help.

1. Return Window

We offer a 30-day return policy. You have 30 days after receiving your item to request a return. If 30 days have passed since your delivery date, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility Requirements

To be eligible for a return, your item must be in the exact same condition that you received it—unused, unworn, and in its original packaging.

• Heart-Shaped Hair Removal Hard Wax: For strict hygiene, health, and safety reasons, personal care consumables like our hard wax beads cannot be returned if the packaging has been opened or the seal is broken. We only accept returns for wax beads in their pristine, unopened original state.

• Premium Wax Warmers: Our wax warmers are built to professional standards and hold both FCC and UL certifications to ensure optimal safety. If you wish to return a warmer, it must be unused, in its original box, and include all original accessories and manuals.

3. Non-Returnable Items

Certain types of items cannot be returned:

• Opened or partially used hair removal wax.

• Items marked as "Final Sale" or promotional free gifts.

• Gift cards.

4. How to Initiate a Return

To start a return, please contact our support team at support@qiuenterprisescorp.com.Please include your Order Number and the reason for the return (along with photos if the item arrived damaged or defective).

Please note: Do not send your purchase directly back to the manufacturer or our corporate address without prior authorization. Our team will provide you with a Return Merchandise Authorization (RMA) number and the specific return shipping address for the appropriate fulfillment center (California or New Jersey).

5. Return Shipping Costs

• Customer Responsibility: If the return is due to a change of mind, you will be responsible for paying your own shipping costs for returning your item. Return shipping costs are non-refundable.

• Our Responsibility: If the item you received is defective, damaged upon arrival, or incorrect, WaxFun will cover the return shipping costs.

6. Refunds

Once your return is received and inspected at our facility, we will send you an email to notify you of the approval or rejection of your refund.If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (such as your credit card or PayPal) within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

7. Exchanges

We only replace items if they are defective or damaged in transit. If you need to exchange an item for the exact same product, please email us at qiu@qiuenterprisescorp.com.